AI chat assistant for hotels and pubs
Answer guests' questions while you're busy serving.
Food times, rooms, dogs, parking, the Sunday menu. Guests ask the same things on your website every day, often when you're at your busiest. Delegait sets up an AI chat assistant that answers from your own details and sends group and private hire enquiries to your team.
What it does for your hotel or pub.
This is website chat, not a phone answering service. It handles the everyday questions so your team can look after the guests in front of them.
Food times and menus
Kitchen hours, Sunday lunch, children's menus and what's on this week, answered from the details you give us.
Rooms and stays
Room types, check in times, breakfast and parking. It shares your direct booking link so guests book with you.
Dogs, access and parking
Whether dogs are welcome and where, step free access, parking and charging. The small questions that decide a visit.
Groups and private hire
Birthday tables, wakes, Christmas parties and function rooms. It takes the date, numbers and contact details and emails your manager.
Events and quiz nights
Live music, quiz nights and seasonal events, kept up to date when you send us changes.
Knows its limits
Allergies, complaints and anything unusual go to your team. It won't guess or make things up.
A sample conversation.
This is an illustrative chat for a sample country pub with rooms. It's a Friday evening and the bar is full.
The guest gets answers on dogs, food and rooms, and the group enquiry lands with the manager to follow up.
The pub, prices and times are illustrative. Your assistant uses your own information.
Hi, are dogs allowed in the bar? And what time do you stop serving food on Sunday?
Well behaved dogs are welcome in the bar and the garden. On Sundays the kitchen serves from 12pm to 7pm.
Great. We are 14 for a birthday lunch on Sunday 6 June. Can we book a table?
For groups over 10 our manager arranges the table and the menu. Can I take your name, phone number and email? I'll send your request to them now.
Sarah Hughes, 07700 900318, sarah@example.com
Thanks, Sarah. Your request for 14 on Sunday 6 June is with the manager, who will be in touch. If anyone needs a room that night, our Rooms page has a direct booking link.
How it gets set up.
You don't need to learn any software. We build it, train it and keep it up to date.
Briefing call
A short call to learn your menus, rooms, policies and how you like group enquiries handled.
Build and review
We build the assistant from your website, menus and FAQs. You test it and ask for changes before guests see it.
Live on your website
A small snippet of code goes on your site. Typically live in 3 to 5 working days once the required content, access and approvals are ready.
Simple pricing.
One price, whether your assistant answers 50 questions a month or 500.
£395 setup, then £275/month
Fully managed. No per conversation charges. Rolling monthly contract with 30 days' written notice to cancel. Setup is non-refundable once build work starts. Prices exclude VAT where applicable.
Groups and complex needs. Run several sites, or have a large amount of information to cover? We can build a bespoke AI system instead, priced case by case after a review of your requirements.
See bespoke AI systems →Live demo
See an assistant in action.
Our live demo is set up for a sample wedding venue, Oakfield Barn. It shows how the assistant answers from real details and takes an enquiry. Yours would be set up for your hotel or pub.
Common questions.
Is this a phone answering service?
No. This is a chat assistant on your website. It answers written questions from guests. It does not answer your phone.
Can it take table or room bookings?
It shares your booking links and takes enquiry details for your team. It does not make or confirm bookings itself, and it does not check live availability.
What about allergy and dietary questions?
It can share the general information you give us, such as whether you offer vegan or gluten free dishes. For allergies, we set it to point guests to your team, who know what is in each dish on the day.
Who handles group bookings and private hire?
Your team. The assistant takes the date, numbers and contact details and emails them to you or your manager to follow up.
How much does it cost?
£395 setup, then £275 a month. No per conversation charges. Rolling monthly contract with 30 days' written notice to cancel. Prices exclude VAT where applicable.
How long does setup take?
Typically 3 to 5 working days once the required content, access and approvals are ready.
What if we run more than one site?
We can build a bespoke AI system for groups or for businesses with a lot of information to cover. It's priced case by case after we review your requirements. See bespoke AI systems.
Want to see it with your details?
Book a free 30 minute call. We look at your website and talk through what your assistant should know. No commitment.
Book a free callOr email tom@delegait.co.uk or call 07356 246484.