Legal

Privacy Policy

Last updated: May 2026  ·  Delegait Ltd, Crewe, Cheshire

1. Who we are

Delegait ("we", "us", "our") is a trading name operated by Tom Hamill, based in Crewe, Cheshire. We provide AI-powered customer support services and bespoke web design for small businesses. You can contact us at tom@delegait.co.uk.

2. What information we collect

We may collect the following types of personal data:

• Contact information, name, email address, phone number, and business name when you submit an enquiry or book a discovery call.
• Communications, emails, messages, or other correspondence you send to us.
• Usage data, basic analytics data about how visitors interact with our website (pages visited, time on site). This does not identify you personally.
• Lead data captured by AI assistants, if you interact with a Delegait-powered AI assistant on a client's website, your name, contact details, and enquiry information may be collected and passed to that business. That business is the data controller for those interactions.

3. How we use your information

We use the information we collect to:

• Respond to enquiries and provide the services you have requested.
• Send service-related communications (e.g. onboarding information, updates).
• Improve our website and services.
• Comply with legal obligations.

We do not sell your personal data to third parties. We do not use your data for unsolicited marketing without your consent.

4. Legal basis for processing

We process your personal data under the following legal bases (UK GDPR):

• Legitimate interests, to respond to business enquiries and provide our services.
• Contract performance, to fulfil our obligations to clients.
• Legal obligation, where required by law.
• Consent, where you have explicitly opted in to receive communications.

5. Third-party services

Our services are built using third-party platforms for AI assistant infrastructure and website hosting. These providers have their own privacy policies and process data in accordance with GDPR where applicable. We only share data with third parties that is necessary for service delivery.

6. Data retention

We retain personal data only for as long as necessary to fulfil the purpose it was collected for, or as required by law. Enquiry data is typically retained for up to two years. Client data is retained for the duration of the contract and up to two years thereafter.

7. Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (where no legal obligation requires us to retain it).
• Object to or restrict processing of your data.
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, contact us at tom@delegait.co.uk.

8. Cookies

Our website uses minimal cookies, primarily for basic analytics and functionality. We do not use advertising or tracking cookies. By continuing to use our site you consent to this limited use.

9. Changes to this policy

We may update this Privacy Policy from time to time. The most current version will always be available at delegait.co.uk/privacy. We will notify active clients of any material changes.

10. ICO registration

Delegait is registered as a data controller with the UK Information Commissioner's Office (ICO). Our registration reference is ZC152324. You can verify this on the ICO's public register at ico.org.uk.

11. Contact

If you have any questions about this policy or how we handle your data, please contact us at tom@delegait.co.uk.